What should I do when my Flamingo Prepaid MasterCard® is lost or stolen?

Report a lost or stolen card immediately and request a new card with a discount of € 30.

Please call +44 (0)844 7744 767 or visit your local reseller.

Monday to Friday 14.00 – 22.00 GMT and 15.00 – 23.00 CET.

Email: help.paycard@cardportal.com

There is an incorrect transaction on my statement, what should I do?

If you notice something wrong on your statement, you may be the victim of fraud, skimming or simply a human mistake. Please visit one of our branches or resellers or call our customer support department on +44 (0)844 7744 767

How can I check my card balance?

You can check your credit card balance at any ATM with a MasterCard® logo that allow that service or through your Flamingo MasterCard® Online system.

You can check your debit card balance in your CardPortal:

1. Go to https://icwd.cardportal.com/login.aspx
2. Insert MasterCard® number
3. Acces code
4. Balans

What are the load limits of my Flamingo Prepaid MasterCard®?
  • Max. Card load/Day
  • Max. Card load/ Month
  • Max. Card load/ Year
  • ATM Usage and POS
  • Identification
  • Online Usage
  • STAGE 1
    SILVER
    • Max. Load : € 250
    • Max. Load : € 250
    • Max. Load : € 250
    • Only in EU
    • No
  • STAGE 2
    GOLD
    • Max. Load /Day: €  5000
    • Max. Load /Month: € 20.000
    • Max. Load /Year: € 80.000 Individual Funds
    • Worldwide
    • Copy of ID & Proof of Address
  • STAGE 3
    DIAMOND
    • Max. Load / Day: € 50.000
    • Max. Load / Month: € 100.000
    • Above € 200.000,00 Individual Funds
    • Worldwide
    • Copy of ID & Proof of Address
What are the cost to load my Flamingo Prepaid MasterCard®?

CARD LOAD FEE AT A FLAMINGO OR RESELLER OFFICE WORLDWIDE

  • Cost € 10,00 per card load (€ 20 – € 500)
  • Cost 4.5% per card load  (More then € 500 )
  • Processing time: within 4 – 5 working day

INSTANT Card load Fee at a Flamingo office ONLY, worldwide

  • Cost 10% per card load (Upward of €200)
  • Processing time: within 24 hours

CARD LOAD FEE VIA FLAMINGO TELECOM WEBSITE, USING IDEAL, BANK CONTACT OR PAYPAL.

  • Cost: € 10,00
  • Processing time: within 2 working days after receipt

CARD LOAD FEE VIA BANK TRANSFER TO THE ACCOUNT OF FLAMINGO TELECOM

  • Cost: € 10,00
  • Processing time: within 2 working days after receipt
Can I connect my Flamingo Prepaid MasterCard® with PayPal?

Yes, you can link your PayPal account to the card so that you can make payments with paypal.

  1. Log in to your PayPal account.
  2. Click Wallet at the top of the page.
  3. Click + Link a card or bank.
  4. Click Link a debit or credit card.
  5. Fill in your card details and click Link Card.

https://www.paypal.com/us/selfhelp/article/how-do-i-link-a-debit-or-credit-card-to-my-paypal-account-faq826 or https://www.paypal.com/sr/signup/account?Z3JncnB0=

What are the cost of the usage of my Flamingo Prepaid MasterCard®?
  • Purchase Fee (in-store/online) € 00.35
  • Credit Refund € 00.35
  • Cash Withdrawal € 3.50
  • Cash Withdrawal at Sales Office 10%
  • Cash Withdrawal Domestic € 3.50
  • Cash Withdrawal Decline € 00.55
  • Account Monthly € 1.95
  • Foreign Exchange 3.5%
  • ATM Balance Inquiry € 1.00
  • Replacement card fee € 25.00
  • Card credit transfer from old to new card € 5.00
  • Card upgrade via personal account online € 4.95
How do I apply for a Flamingo Prepaid MasterCard®?

Applying for Flamingo Prepaid MasterCard® is easy. Please click here, visit one of our branches or local resellers.
Card registration, processing and activation within 5 working days.

Can I make USD transactions with a EUR Card

Yes, you can make payments in any currency. It will be automaticlly converted. Please note that a conversion fee (Foreign Exchange 3.5%) will be calulated aditionally if you pay in USD and if your card is in €.

https://account.flamingotelecom.net/knowledgebase.php?action=displayarticle&id=3

Can I reload my card in my local currency?

Yes, you can reload your Flamingo MasterCard® in the local currency of your reseller. Please ask for your currency exchange rate of the day.

Do I need to purchase another Flamingo Prepaid MasterCard® if I want to reload my MasterCard®?

You dont need to purchase another Flamingo Prepaid MasterCard® if you want to relaod it, you can simply reload on the same Flamingo Prepaid MasterCard®.

What is the price of the Flamingo Prepaid MasterCard®?

The price for the Flamingo Prepaid MasterCard® is € 60. (Card only with € 0 funds)

When you place the order you will get the option also to add funds to your card.

What is the price of the Flamingo Prepaid MasterCard® with name?

The price for the Flamingo Prepaid MasterCard® is € 75. (Card only with € 0 funds)

When you place the order you will get the option also to add funds to your card.

Where are the resellers located?

SURINAME:

FLAMINGO TELECOM NV
Tel: +5978936507
Email: info@flamingotelecom.net

 

THE NETHERLANDS:

FLAMINGO TELECOM BV – HEAD OFFICE
Binderij 7V
1185 ZH Amstelveen
Email: info@flamingotelecom.net

BLUEDOT BV
Tel: +31 20 800 6507
Email: info@bluedotcards.com

CURACAO/ARUBA:

MEDIACAT CARIBBEAN NETWORK
Souax 425 A Lokaal E
Tel: +297 641 8910
Email: caribbean@flamingotelecom.net

What do I need to apply for a Flamingo Prepaid MasterCard®?

When applying for a Flamingo Prepaid MasterCard® Silver you can simply place your order. (No documents required)
When applying for a Flamingo Prepaid MasterCard® Gold, you will need to bring the following documents to one of our branches or local resellers:

  • A valid form of identification (ID or passport or driver license)
  • Proof of residence (Bank statement or utility bill on your name of gas or water bill)

Please keep in mind that when applying online you will receive a confirmation email with all this information.

How do I upgrade my Flamingo Prepaid MasterCard®?

To upgrade your card, please follow these simple steps:

  1. Login https://icwd.cardportal.com/login.aspx
  2. go to “My Account”
  3. Select “Fees”
  4. Click “Upgrade”
  5. Select “How to Upgrade” and “My Proof Of ID”. You can find information on what type of documents are accepted and upload your documents.
When does my card expire?

Flamingo cards expire after 2-3 years. Generally, a card can be used through the last day of the month in which it expires.

The expiration date of your MasterCard® is written on the front of your card. First the Moth then the Year. Example: 12/19 means the card expires on the last day of December in 2019.

You will get an email 3 months before the expiration date in order to renew your card.

How do I order a Flamingo Prepaid MasterCard® with my name on it?

To order a Flamingo Prepaid MasterCard® with your name on it, please do the following:

  1. Go to Flamingo shop https://flamingotelecom.net/flamingo-shop/
  2. Select “Flamingo Prepaid MasterCard®”
  3. Click “Order now”
  4. Go to categories on the left
  5. Click on “Flamingo Prepaid MasterCard®”
  6. Select “MaterCard® with name”
  7. Click on “Order now”
  8. Click on “Continue” and then “Checkout”
  9. Fill in your details
  10. Choose a payment method (if cash select Pay at Reseller €500 or less)
  11. “Complete Order”
How does the card work?

Prepaid MasterCard® works anywhere you can pay with MasterCard®. (Both pos and online) it is prepaid so you put on how much you want.

Is the MasterCard® also available in USD or only in EUR?

Only the € MasterCards® are currently available. When the $ MasterCards® are available it will be announced on all our social media pages.

Can I use my Flamingo Prepaid MasterCard® to receive funds?

Yes, you can receive funds on your card via our branches or local resellers or online via the website of Flamingo Telecom using IDEAL, PAYPAL, BANCONTACT, CREDIT CARD or BANK TRANSFER to FLAMINGO TELECOM BV, Netherlands, IBAN: NL75KNAB0255333692, SWIFT: KNABNL2H, Ref: your 6 last digit MasterCard® number, your name and the reference number you gave your client.

Does Flamingo Telecom have a IBAN number?

Yes we do have a IBAN number:

IBAN: NL75KNAB0255333692

How do I put funds on my Flamingo Prepaid MasterCard®?

You can put funds on your card via our branches or local resellers or online via the website of Flamingo Telecom using IDEAL, PAYPAL, BANCONTACT, CREDIT CARD or BANK TRANSFER to FLAMINGO TELECOM BV, Netherlands, IBAN: NL75KNAB0255333692, SWIFT: KNABNL2H, Ref: your MasterCard® number

Can I use my card without any money on it?

No. You can use your card only once it has been activated and you have funds loaded on the card. You risk losing the card to the ATM if you try withdrawing money before it has been activated or loaded.

Can I use the card on the internet?

The Prepaid card may be used for online transactions wherever MasterCard® is an accepted form of payment.

How do I activate my card?

You will receive an email with instructions on how to activate your card from CardPortal Activations. This email includes the access code you must use to sign in to https://icwd.cardportal.com/login.aspx.

Upon first login (using your card number and access code), you will be prompted to update your personal details. Once you have updated your details, you card is active to receive a maximum load of € 80.000 year. You can upgrade your card to increase its limit, by clicking “Upgrade Card” and sending CardPortal a proof of ID and address.

How do I reload my Prepaid MasterCard®?

To reload your Flamingo Prepaid MaterCard®, please do the following:

  1. Log into your Flamingo Telecom account (not your MasterCard® account)
  2. Click “Services”
  3. Click “View Available Addons”
  4. Select amount

Payment is made at one of our branches, resellers or via IDEAL, BANK TRANFER or PAYPAL.

If you choose “BANK TRANSFER as payment methode , use your INVOICE number only as reference or description or else the the system will not accept it.

How does my card work at a cash machine (ATM)?

You must have upgraded your card in order to receive access to withdraw at a cash machine(ATM). To upgrade your card, please go to ‘My Account’ and click on ‘Upgrade’. Click on ‘How to Upgrade’ and ‘My Proof Of ID’. You can find information on what type of documents are accepted and upload your documents.
Your card can be used at any cash machine that displays the MasterCard® Acceptance Mark.

Note: Do not try to withdraw funds from your card until your card is activated and funds have been loaded onto it. Otherwise, you risk losing your card to the machine

Is my Prepaid card safe to use on the internet?

Yes, you can use your prepaid card on the internet but we advise that you take the following precautions when using any card on the internet: Only use secure reputable sites – lookout for the padlock symbol and ‘https’ in the URL. When you have finished conducting online transactions or visiting secure websites, remember to properly log-off and close your browser. This will ensure that any information that is stored on your computer or in your browser is erased. You should never give out your PIN when buying online. We will never contact you and ask for your card details so never provide them over the phone or by email as this maybe phishing (a fraudster pretending to be a card issuer / bank and attempting to gain your card / account information)

My card has stopped working, why?

This could be for a number of reasons:

  • Your card is damaged.
  • The card has expired – please check the expiry date on the card itself. If your card is expired please contact CardPortal Support or your merchant for a new one.
  • You have reached your daily limit.
  • There are insufficient funds remaining on the card.
  • If you continue to have problems please contact us.
What is the difference between my access code and my PIN?

Your access code is the password required to activate and login to your card account online; this code is received by email and can be reset upon request. Your PIN is the ‘Personal Identification Number’ associated to the card account, and is required to withdraw funds and to make purchases at selected ATMs and Points of Sale worldwide. You will create your own 4 digit PIN number during your card activation process.

Where can I use my Flamingo Prepaid MasterCard®?

With your Flamingo Prepaid MasterCard®, you can pay virtually anywhere, and it gives you the purchasing power to make that must-have item yours right away. In addition, many car rentals, hotels and online stores require you to have MasterCard®, making it a truly essential tool for modern life, travel and business.

Why can’t I log into my card account online?

The log-in process is case sensitive, so make sure to type in both your username and password exactly as you first defined them. If you forgot your password, or your login still isn’t working, contact Customer Support.

How long should I wait after I placed the reload order and paid through the bank?

The Processing time is within 2 working days after the we received the payment.

Can I use my card at local ATM’s?

Yes, you can use the Flamingo Prepaid MasterCard® to withdraw funds at any ATM machine that accepts MasterCard®.

Please check out this link that will assist you in finding an ATM near you.

Please note:

  • You will receive the funds in the local currency of the country your in. [Please check the ATM’s bank currency exchange  rate of the day]
  • Additional ATM fees from your card:
    • Cash Withdrawal € 3.50
    • Cash Withdrawal Decline € 00.55
    • ATM Balance Inquiry € 1.00
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